We strive to provide a smooth and secure experience.
Please read our cancellation and refund policy to understand how requests are processed.
You can cancel your order within a limited time before it is processed or shipped. Once the order is shipped, it cannot be cancelled. To request a cancellation, please contact our support team.
Orders can be cancelled only if they are in "Pending" or "Processing" status. Orders that are already shipped or delivered are not eligible for cancellation.
Customised products, personalised jewellery, and special offers or promotional items may not be eligible for cancellation. This will be clearly mentioned at the time of purchase.
Once a cancellation is approved, the refund will be initiated to your original payment method. Refunds are processed within 5-7 business days, depending on your bank or payment provider.
The refund will be credited to the same payment method used for the transaction. We do not offer refunds to any other account or payment method.
Shipping charges, if paid, are non-refundable unless the cancellation is due to an issue from our side such as an out-of-stock product or incorrect item.
If you receive a damaged or incorrect item, please contact us within 24-48 hours of delivery with photos. We will review the request and provide a suitable resolution, including return or refund.
Once we receive the returned item (if applicable), the refund will be processed within 5-7 business days after quality verification.
Refunds may not be applicable in cases of misuse, damaged packaging, missing items or if the product has been used beyond normal handling.
For any cancellation or refund related queries, please contact us:
